FAQ

Frequently Asked Questions

Here are the questions we hear most often. If you can't find what you're looking for, email us any time at customer-service@seegart.com — we reply within 24 hours.

Are your paintings really 100% hand-painted?

Yes. Every Seegart artwork is painted by hand by a professional artist on premium linen or cotton canvas using artist-grade oil or acrylic paint. No prints, no mass-produced canvas posters. Because each piece is hand-painted, no two are exactly alike — subtle variations in brushwork and texture are normal and are part of what makes your piece original.

How long does it take to receive my order?

Most orders take about 2–4 weeks from order date: roughly 1–2 weeks for the artist to paint your piece, then 5–7 business days for express delivery (DHL / FedEx / UPS) to the US, and slightly longer to other countries. Before your piece ships, we send you preview photos for approval — we won't ship until you're happy.

What does “rolled canvas” vs. “framed / stretched” mean?

This is the question we're asked most often. Rolled canvas arrives in a protective tube with a 2–5 inch white border — you take it to a local framer to stretch and frame. Stretched / framed arrives already mounted on a wooden frame and ready to hang out of the box. See our Framed & Rolled Options page for a full explanation.

Will the colors look exactly like the photo?

We photograph every artwork under calibrated studio lighting to match the original as closely as possible. However, colors can look slightly different depending on your screen and the lighting in your room. If the piece arrives and the color really doesn't match what you expected, contact us within 48 hours and we'll make it right.

Do you offer custom sizes or colors?

Yes. Most paintings can be produced in a custom size, or with a slightly adjusted color palette. Choose the “Custom” option on the product page, or email us at customer-service@seegart.com with your wall measurements and the style you love. Custom work is final sale and cannot be returned, because it's painted specifically for you.

How much does shipping cost?

Shipping is free worldwide on every order. For US customers, import duties are prepaid by us (DDP) — nothing extra to pay at the door. For orders outside the US, local customs duties and import taxes are the buyer's responsibility.

How do I track my order?

As soon as your artwork ships, we'll email you a tracking number. You can also track it anytime on our Track Your Order page.

What if my painting arrives damaged?

Contact us within 48 hours of delivery with photos of the outer packaging and the damage. We'll ship a free replacement or issue a full refund — no need to send the damaged piece back.

Can I return a painting if I change my mind?

Yes. Every piece is covered by our 30-day money-back guarantee from the date of delivery. The artwork must be in its original condition and original packaging. You pay the return shipping; once we receive it, we refund the purchase price to your original payment method. Custom and commissioned work is final sale. Full details on our Refund Policy page.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay. All transactions are encrypted and processed securely through Shopify Payments.