Frequently Asked Questions
Here are the questions we hear most often. If you can't find what you're looking for, email us at customer-service@seegart.com.
Are your artworks hand-painted or 3D printed?
Each design offers two making processes through the Production Method selector. Choose Hand-Painted for artist-grade paints applied by professional artists on artist-grade linen canvas, with natural brushwork and texture variation. Choose 3D Printed for layered printing on the same canvas material. Browse our 3D printed textured wall art designs, then select the production method, size and finish on the product page to see the corresponding price. The 3D Printed version is not hand-painted. Use detail images and process videos to compare the surface.
How long does it take to receive my order?
Production and photo approval take place before dispatch; the sea freight transit estimate is separate from production time. Standard production takes approximately 3–5 calendar days; detailed or heavily textured work and peak periods may require extra time. After the artwork is completed and approved, sea freight transit is estimated at 15–20 business days after dispatch. Production time is additional. We send preview photos for your approval before shipping. See our Shipping Policy for destination estimates and conditions.
What is the difference between rolled, stretched frameless and framed canvas?
Rolled canvas arrives unstretched in a protective art tube with a 2-5 inch white border for local stretching and framing. Stretched frameless canvas is mounted on kiln-dried wooden stretcher bars with no outer frame. Framed canvas adds an outer frame to stretched canvas. Stretched and framed options arrive ready to hang. Available sizes and finishes are shown on each product page. See our Framed & Rolled Options page for a full explanation.
Will the colors look exactly like the photo?
Colors can look slightly different depending on your screen and the lighting in your room. Slight variations in brushwork, texture and color are normal for hand-painted artwork. We send preview photos for approval before shipping. If the artwork you receive is materially different from the reference you approved, contact us with your order number and photos; our Refund Policy explains the refund or replacement terms.
Do you offer custom sizes or colors?
You can discuss a custom size, your own image or a colour request through our custom wall art service. The making process, size, finish and price are confirmed for each request before ordering. Try the room preview to compare the composition and scale, then email customer-service@seegart.com with the product link or image reference and requested dimensions. Custom sizes, custom colors and commissioned work are final sale and cannot be returned for a change of mind. This exclusion does not apply if the artwork arrives damaged, defective or materially different from the reference you approved. See our Refund Policy for details.
How much does shipping cost?
Shipping is free worldwide on every order. For US customers, import duties are prepaid by us (DDP) — nothing extra to pay at the door. For orders outside the US, local customs duties and import taxes are the buyer's responsibility.
How do I track my order?
As soon as your artwork ships, we'll email you a tracking number and carrier link. Our Track Your Order page explains how to use them and where to find carrier tracking information.
What if my painting arrives damaged?
Contact customer-service@seegart.com within 48 hours of delivery with your order number, photos of the outer packaging and close-up photos of the damage. Once the issue is confirmed, we arrange a free replacement or a full refund. If a damaged item needs to be returned, we cover the return shipping label. See our Refund Policy for the process.
Can I return a painting if I change my mind?
Eligible standard items have a 30-day return window from delivery. Submit your return request within that window, keep the artwork in its original condition and original packaging, and obtain return authorization before sending it back. For standard change-of-mind returns, you pay the return shipping and any customs re-clearance fees. Custom and commissioned artwork is excluded from change-of-mind returns. Refunds are subject to inspection and approval. See our Refund Policy for eligibility, exclusions and the full process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay. All transactions are encrypted and processed securely through Shopify Payments.
Do you ship to PO boxes or APO / FPO addresses?
No. We cannot deliver to PO boxes or APO / FPO addresses. Please provide a physical street address.
Can I send a painting as a gift?
Absolutely. Enter the delivery address at checkout and leave a note that the artwork is a gift, and we'll remove any pricing documents from the package.