Refund policy
Returns & Exchanges
At Seegart, we want every artwork to feel like it was made for your space. Our return and exchange policy is designed to be simple, fair, and transparent.
Our Artwork Quality Promise
Every Seegart piece is 100% hand-painted by skilled professional artists. Due to the handcrafted nature of our work, slight variations in brushwork, texture, and color may occur. These subtle differences are part of what makes each piece unique and are not considered defects.
Before your artwork ships, we send preview photos (and, where applicable, short videos) for your approval. We will only ship once you are happy with the final piece. If the artwork you receive does not match the reference we mutually confirmed before shipping, you are entitled to a full refund or a free replacement.
30-Day Money-Back Guarantee
We offer a 30-day return window from the date your artwork is delivered. If you simply change your mind, or the piece does not suit your space, you may return eligible items for a refund within 30 days.
To qualify for a return:
- The return request must be submitted within 30 days of delivery.
- The artwork must be in unworn, original condition, with no damage, stains, odors, or marks.
- The artwork must be returned in its original packaging, with all protective materials, tubes, boxes, or crates intact.
- Once approved, the item must be shipped back within 14 days.
For standard returns not caused by transit damage, the customer is responsible for return shipping costs and any customs re-clearance fees. We recommend using a tracked, insured carrier and keeping the tracking number.
Damaged or Lost in Transit
If your artwork arrives damaged, or arrives with a manufacturing defect, please contact us within 48 hours of delivery at customer-service@seegart.com with:
- Your order number
- Clear photos of the external packaging
- Close-up photos of the damaged area (frame, canvas, or hardware)
Once the issue is confirmed, we will arrange a free replacement or a full refund at our cost. If a return shipment is required for a damaged item, we will cover the return shipping label.
Wrong or Missing Items
If you receive the wrong artwork, size, or a missing part, contact us within 48 hours with your order number and photos. We will ship the correct item or the missing part immediately, at no additional cost to you.
Custom and Made-to-Order Artwork
Custom sizes, custom colors, commissioned portraits, and any artwork modified at your request are final sale and cannot be returned, because they are created exclusively for you and cannot be resold. This does not apply if the piece arrives damaged, defective, or materially different from the reference you approved.
Cancellations
You may cancel your order at no charge before production begins. Once production has started, cancellations may be subject to a material and labor fee that depends on the production stage, because the artist has already begun work on your piece. Please email us as early as possible if you need to cancel.
Refund Processing
Once we receive and inspect your return, we will email you to approve or reject the refund. If approved, the refund will be processed to your original payment method (credit card, PayPal, Shop Pay, etc.) within 5–10 business days. Processing times may vary depending on your payment provider.
Original outbound shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
How to Start a Return
Email customer-service@seegart.com with your order number and photos (if applicable). Do not ship artwork back without prior authorization — items returned without a return authorization cannot be accepted.