Shipping policy

Shipping & Delivery

At Seegart, every artwork is carefully handcrafted, packaged, and shipped with the same care it was painted with. This page explains how your artwork travels from our studio to your wall.

Free Worldwide Shipping

We offer free shipping on every order, regardless of destination. There are no hidden shipping fees at checkout.

Production Time

Each Seegart piece is 100% hand-painted to order. Standard production time is approximately 1–2 weeks after your order is confirmed. During peak seasons, or for highly detailed or heavily textured pieces, an extra few days may be needed to allow proper drying and finishing.

Before shipping, we send preview photos (and, where applicable, short videos) of your completed artwork. We will only ship once you confirm you are happy with the piece.

Shipping Time

Once your artwork is completed and approved, it ships via DHL Express, FedEx, or UPS. Delivery typically takes:

United States: 5–7 business days
Canada, United Kingdom, EU, Australia: 5–10 business days
Rest of the world: 7–14 business days

Total estimated delivery time is approximately 2–4 weeks from order date, depending on your location.

Packaging

The way your artwork is packed depends on the option you choose at checkout:

Rolled canvas (unframed): Carefully rolled and shipped in a strong, dent-resistant art tube. A 2–5 inch white margin is left around the image to allow for stretching and framing.
Small framed / stretched art: Shipped flat in a sturdy, reinforced cardboard box with multiple layers of protective cushioning. Ready to hang right out of the box.
Large framed / stretched art (typically over 48 inches): Shipped in a custom-built wooden crate designed for international fine-art shipping.

Order Tracking

A tracking number will be sent to your email as soon as your artwork ships. You can track your package directly on the carrier's website.

Customs, Duties, and Taxes

For customers in the United States, all applicable import duties and customs fees are pre-paid by Seegart (DDP). You will not be asked to pay any additional fees at delivery.
For customers outside the United States, local customs duties, import taxes, and brokerage fees are not included in the product price and are the responsibility of the customer. These charges are determined by your local customs authority.

Please check your country's import regulations before placing an order.

Insurance

Every shipment is fully insured against loss and damage in transit. If your artwork is lost or arrives damaged, we will arrange a free replacement or a full refund. Please see our Refund Policy for details.

Delivery Address

We ship to the address provided at checkout. Please double-check your shipping address, phone number, and email at checkout. If you need to change the address after placing the order but before it ships, email us immediately at customer-service@seegart.com. We cannot redirect packages once they have left our studio.

PO Box / APO / FPO Addresses

We are unable to deliver to PO Box, APO, or FPO addresses. Please provide a physical street address.

Multiple Items / Gifts

If you order several artworks, they may be shipped together or separately depending on production schedules. If the artwork is a gift, please let us know in the order notes and we will exclude any pricing documents from the package.